Customer Support Specialist (AI)

Location: Fully remote; availability required from 9:00 AM to 5:00 PM Arizona time, following the U.S. holiday calendar.

Company

hirify.global develops IT solutions for the US and European markets with a team of more than 170 IT professionals.

What you will do

• Process and manage incoming client requests across communication channels.
• Analyze customer issues, resolve functional and technical problems, and escalate complex cases to development.
• Collaborate with development, QA, and product teams to support accurate issue resolution and product improvement.
• Document customer interactions, incidents, and solutions in a clear and consistent manner.
• Communicate with international teams and maintain a high level of customer service quality.

Requirements

• At least 1.5 years of experience in customer support, service desk, or technical support.
• Hands-on experience with MS Office, web browsers, and basic API tools such as Postman.
• Understanding of web-based systems, SaaS products, and technical issue workflows.
• Practical experience with AI or AI agents and a general understanding of AI workspace setup.
• Ability to analyze issues, identify root causes, and explain problems clearly to technical teams.
• English proficiency at B2+ level or higher is required.

Nice to have

• Familiarity with Jira Service Management, Zendesk, Freshdesk, or similar ticketing systems.
• Experience working with international or cross-cultural teams.
• Basic understanding of Agile development and collaboration with development teams.

Culture & Benefits

• Fully remote work.
• 20 paid vacation days and 3 paid medical absence days per calendar year.
• Partial medical insurance and gym membership reimbursement.
• English learning support, including paired classes and a speaking club with certified teachers.
• Partial reimbursement for training, conferences, educational courses, laptop purchase, Spotify Premium, and a book-access service.
• Team events, gifts for important life events, referral program, knowledge base, and in-house learning and development support.