Senior Account Manager

TL;DR

Senior Account Manager (SaaS/HR Analytics): Manage a $2M portfolio of enterprise clients, driving renewals, upsells, and cross-sells with an accent on building relationships with CHROs and providing strategic talent insights. Focus on conducting business reviews, monitoring adoption, and collaborating with internal teams to ensure client success and product evolution.

Location: GTM Remote (United States)

Company

World's leading provider of labor market analytics via SaaS, DaaS, and custom research, powered by AI/ML for workforce planning and talent strategies.

What you will do

• Manage existing client portfolio valued at ~$2M, ensuring satisfaction, renewals, and growth through upselling/cross-selling.
• Build and maintain relationships with key stakeholders like CHROs, conducting regular business reviews and account planning.
• Monitor client adoption, usage, and health scores; identify risks and recommend best practices.
• Act as trusted advisor, educating clients on data models, value proposition, and translating insights into business recommendations.
• Collaborate with internal teams and sales for implementation, support, and product evolution.
• Track sales performance, report on metrics, and stay informed on industry trends.

Requirements

• 6+ years in enterprise account management, business development, or consultative sales in B2B/SaaS.
• Proven track record with complex deals ($500K–$1M+) for Fortune 1000/multinational clients.
• Excellent communication, negotiation, stakeholder management, and executive presence.
• Strong understanding of HR/people analytics, talent management, and market trends.
• Experience with CRM tools (Salesforce, Salesloft, ZoomInfo).
• Bachelor's in Business/Marketing or equivalent; travel <20% required.

Culture & Benefits

• Core values: Humanity First, Customers at the Core, Diverse Minds One Team, Pioneering Innovation, Resilient Perseverance.
• Collaborative environment fostering empathy, innovation, and accountability.
• Opportunity for professional growth working with top HR professionals.