Automotive Technical Helpdesk Specialist (Dutch and English)

TL;DR

Automotive Technical Helpdesk Specialist (Dutch and English): Provide expert technical support for diagnostics and repairs to retailers across Europe with an accent on root cause analysis, EV systems, and repair guidance. Focus on resolving complex vehicle issues, coordinating field visits, and documenting cases accurately.

Location: Budapest, Hungary

Company

Global partner to vehicle manufacturers for over 30 years, delivering solutions in sales performance, repair optimization, parts sales, and consumer engagement.

What you will do

• Provide technical support on diagnostics and root cause analysis for various vehicle systems.
• Resolve inquiries from dealers and internal teams via phone and electronic channels.
• Guide technicians through repair processes and ensure accurate case documentation.
• Collaborate with dealer technicians, engineers, and project managers to address complex issues.
• Coordinate Field Engineer visits and escalate cases with complete documentation.
• Engage in training, product knowledge exchange, and occasional vehicle testing.

Requirements

• Fluency in English and Dutch
• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Degree in automotive technology or equivalent technical education.
• Strong knowledge of vehicle mechanics; EV, HV certification (e.g., HV EV Specialist, DGUV L2+, IMI Level 4) is advantageous.
• Experience using diagnostic tools.
• Analytical, organized, and customer-focused mindset.

Culture & Benefits

• Work in a collaborative team of experts valued for expertise and customer satisfaction.
• Opportunity to shape automotive service innovation with global teams.
• Equal opportunities employer committed to diversity and inclusion.