Customer Success Renewals Representative (Sales)

TL;DR

Customer Success Renewals Representative (Sales): Managing the renewal of customer maintenance contracts and driving revenue growth through retention and upselling with an accent on high-velocity selling and customer experience. Focus on overachieving quotas, managing annual pipelines, and ensuring seamless contract transitions for commercial accounts.

Location: Hybrid (Poland). Must be permanently located in Poland.

Company

hirify.global is a global leader in data resilience and data security posture management, specializing in securing data and AI at scale.

What you will do

• Manage and overachieve quota for territory renewal and expansion goals.
• Conduct customer experience assessments and health checks 4+ months before support expiration.
• Reactivate lapsed support through proactive outreach and cold calling.
• Collaborate with Deal Desk, Legal, and Sales to prepare special terms and NSQs.
• Assist customers with licensing transfers and support ticket escalation processes.
• Maintain accurate records and high hygiene within Salesforce.com.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• Advanced proficiency in English and German languages.
• Proven track record of overachieving quotas and KPIs in Sales, Account Management, or Renewals.
• Experience supporting enterprise-level accounts with complex technical configurations.
• Ability to handle high volumes of email communications and outbound telephone calls.
• Must be permanently located in Poland.

Nice to have

• Proficiency with Salesforce.com.

Culture & Benefits

• 26 paid days off annually plus 4 extra global hirify.globale Days for self-care.
• Fully covered family medical plan, dental, rehab, and vaccinations.
• Life, critical illness, and disability insurance, and employer pension contribution via PPK.
• Monthly Edenred allowance of 450 PLN for meals and fully covered MultiSport card.
• Mental health support including 12 free therapy sessions annually.
• Professional growth through on-demand libraries (LinkedIn Learning, O’Reilly) and mentoring.