Operations Supervisor, Government Travel

Location: Remote

Company

hirify.global operates CI Azumano Travel, a full-service travel management company supporting business, government, and personal travelers with travel services, expense management, policy implementation, technology solutions, business intelligence, and vendor negotiations.

What you will do

• Supervise, coach, schedule, and develop travel consultants while monitoring KPIs and performance.
• Manage phones, emails, and queues in real time, adjusting staffing during volume spikes.
• Act as a subject-matter expert for government contracts, service details, technical subjects, and complex travel requests.
• Monitor service levels and performance goals related to telephone service, quality, and productivity.
• Review and improve operational processes, procedures, and policies.
• Lead error-reduction efforts and track progress against team goals.

Requirements

• At least five years of experience managing travel services, specifically global travel.
• Experience with government travel, FTR and JTR regulations, and the Fly America Act.
• Proven ability to meet customer service SLAs for telephone service, quality, and productivity.
• Experience serving as a subject-matter expert on technical, procedural, regulatory, and contract-specific topics.
• High school diploma or GED plus relevant experience and training, or an equivalent combination.
• Proactive approach to systems and processes, with strong communication, judgment, ownership, and process-improvement skills.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Collaborative work environment focused on supporting travelers and customers.
• Competitive pay, benefits, perks, professional development, and performance recognition programs.
• Medical, dental, vision, life, disability, critical illness, hospital, and accident coverage.
• Health savings account, flexible spending account, retirement 401K plan, and paid leave for eligible full-time employees.
• Flexible work-life balance and benefits supporting employees and their families.