Policy Operations Manager (Life Insurance)

Location: Remote within the United States

Base salary: $103,000–$181,000 annually, excluding bonus, equity, and benefits.

Company

Ethos is a life insurance technology company building a three-sided platform for consumers, agents, and carriers, with digital products and online underwriting.

What you will do

• Lead the day-to-day operations of the Policy Administration team, including guidance, escalations, delegation, scheduling, and team rotations.
• Identify process improvement opportunities and develop new workflows, policies, procedures, and service standards.
• Manage multi-product policy administration and improve policyholder and customer support experiences.
• Monitor operational metrics, prepare reports, and use data analysis to guide decisions and track progress.
• Collaborate with product, engineering, compliance, sales, underwriting, and carrier partners to resolve issues and implement improvements.
• Recruit, mentor, and develop team members while fostering a high-performing team culture.

Requirements

• 5+ years of experience in operations, customer support, customer success, or a related field.
• Life insurance experience and knowledge are required.
• Experience with process improvement, complex problem-solving, and operating in ambiguous environments.
• Strong leadership, interpersonal, written, verbal, analytical, and stakeholder communication skills.
• Proficiency with Salesforce or equivalent support/help desk software, plus experience handling Jira tickets.
• A bachelor's degree is preferred; equivalent experience is considered.

Culture & Benefits

• Full-time employment with a US base salary and additional bonus, equity, and benefits eligibility.
• Opportunity to improve access to life insurance through digital products and processes.
• Inclusive and authentic workplace focused on diversity and equal opportunity.