Supervisor, Corporate Travel Services

TL;DR

Supervisor, Corporate Travel Services (Corporate Travel): Serve as primary supervisor and SME for corporate travel consultants, overseeing team performance, training, technical support, and service delivery with an accent on contractual requirements, operational details, and high-quality customer service. Focus on establishing goals, providing coaching and feedback, managing schedules, and ensuring compliance with service standards.

Location: Remote. Ability to travel 30% of time.

Company

hirify.global is Seneca Holdings' full-service travel management company providing 24/7 traveler support, expense management, policy implementation, technology solutions, and vendor negotiations.

What you will do

• Collaborate with Manager of Operations to set individual and team performance goals and track metrics.
• Act as on-site trainer and problem-solver for complex travel scenarios, providing hands-on support.
• Handle customer calls, monitor service levels, and ensure team compliance.
• Serve as SME for corporate accounts, partnering on new client programs.
• Research tools, manage schedules for coverage, and develop team members through coaching and evaluations.
• Pursue professional growth via certifications, mentorship, and industry training.

Requirements

• 5 years Travel Account Management experience and 3+ years Supervisory experience
• Strong understanding of financial travel program drivers
• Strong written and verbal communication skills
• Ability to travel 30% of time

Nice to have

• College degree

Culture & Benefits

• Competitive pay, comprehensive medical, dental, vision, life, disability benefits.
• Voluntary benefits, health savings and flexible spending accounts, 401K retirement plan.
• Flexible work-life balance, professional development, performance recognition programs.
• Collaborative environment embracing mission to provide financial and non-financial benefits.
• Paid leave programs for full-time employees working 30+ hours/week.