Senior Customer Success Manager (Central Team)

TL;DR

Senior Customer Success Manager (Central Team): Own customer accounts from the first week, drive successful product trials, and grow retention and engagement with an accent on paid social advertising expertise and consultative strategy. Focus on resolving advertiser issues, translating performance data into actionable insights, and maintaining a fast feedback loop between customers, ad platforms, and product development.

Location: London, England, United Kingdom

Company

hirify.global is an AI-powered advertising technology company providing an end-to-end platform for brands and advertisers.

What you will do

• Manage and nurture a portfolio of customer accounts through day-to-day communication and paid online marketing expertise.
• Partner with customers to refine online marketing strategy and resolve advertiser issues (e.g., scaling budgets, campaign performance, manual work).
• Take full ownership of growing and managing your book of business and develop vertical expertise (e.g., e-commerce, travel, classified, mobile apps).
• Maintain strong product and paid social advertising knowledge to solve customer problems and guide product trials.
• Build and develop relationships with key partners and platforms (Meta, Pinterest, Snapchat, TikTok).
• Collaborate with customers, other Customer Success Managers, and product development to keep a quick feedback loop.

Requirements

• 3+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google, and programmatic).
• Experience in customer success or another customer-facing role.
• Ability to address technical challenges and collaborate with technical teams when needed.
• Strong spoken and written English communication skills.
• Hybrid work: able to work from the Amsterdam office 3 days a week.
• Travel: able and willing to travel for meetings, conferences, and industry events.

Culture & Benefits

• Hybrid setup with in-office time in Amsterdam (3 days/week).
• Ownership of customer accounts and direct collaboration with product development.
• Opportunity to work at the intersection of customers and major ad platforms (Meta, Pinterest, Snapchat, TikTok).
• Travel opportunities for industry events and customer meetings.

Hiring process

• Interviews to assess customer success experience, paid advertising expertise, and communication skills.
• Evaluation of ability to handle technical challenges and translate data into actionable insights.
• Final discussions focused on fit for the Central/EMEA South & Central Customer Success team.