Supporter Database Manager (Microsoft Dynamics 365)

TL;DR

Supporter Database Manager (CRM/Microsoft Dynamics 365): Managing supporter data and database operations for a humanitarian organization with an accent on data accuracy, reliability, and operational efficiency. Focus on improving CRM processes, ensuring high data quality for fundraising, and leading a specialist team to support organizational growth.

Location: Hybrid in London, UK

Salary: £51,998 - £54,887 / year

Company

hirify.global (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity through healthcare services and medical aid.

What you will do

• Lead the day-to-day operation of the supporter database and manage a small specialist team.
• Ensure supporter data is accurate, reliable, and fit for purpose across the organization.
• Oversee data quality, imports, integrations, and financial reconciliation.
• Collaborate with Fundraising, Finance, and Digital, Data and Technology teams to support fundraising and campaigning.
• Continuously improve operational processes within the Microsoft Dynamics 365 CRM.

Requirements

• Experience as a supporter or customer database professional or a CRM specialist.
• Proven ability to manage and develop a small team.
• Strong attention to detail and high level of accuracy.
• Confidence working across various systems, suppliers, and internal teams.
• Must be based in or be able to work hybridly in London, UK.

Culture & Benefits

• Opportunity to contribute to the protection of the health and dignity of Palestinians.
• Permanent employment contract.
• Equal opportunities employer committed to diversity and inclusion.
• Collaborative environment with cross-departmental interaction.

Hiring process

• Application review and Hiring Manager review.
• Interviews (first interviews scheduled for w/c May 26, 2026).
• Rigorous reference and background checks.