IT Support Specialist

TL;DR

IT Support Specialist (IT Operations): Delivering high-quality, customer-focused IT support and first-time resolution for global users with an accent on 1st and 2nd line support across diverse OS environments. Focus on managing the IT hardware lifecycle, user account administration, and ensuring seamless onboarding and offboarding processes.

Location: On-site in Edinburgh, Scotland. Candidates must live within a commutable distance or be willing to relocate.

Company

A global leader in mixed-signal processing, providing innovative end-user solutions for top consumer brands.

What you will do

• Act as the primary point of contact for internal IT customers via the Service Desk.
• Log, prioritize, and resolve incidents and service requests across Windows, macOS, and Linux environments.
• Administer user accounts and access management using Active Directory and Microsoft 365.
• Provide support for mobile devices (iOS, Android) and audio-visual/meeting room technology.
• Manage the full IT hardware asset lifecycle, including procurement, preparation, and deployment.
• Execute onboarding and offboarding activities, including account creation and equipment setup.

Requirements

• Degree in Computing or equivalent practical experience in IT support.
• Previous experience in a 1st and/or 2nd line IT support environment.
• Proficiency in Windows and macOS desktop support.
• Experience supporting Microsoft 365 and basic understanding of Active Directory.
• Ability to support mobile devices and AV technology.
• Must be based in or be able to relocate to Edinburgh, Scotland.

Nice to have

• Exposure to Linux desktop support.

Culture & Benefits

• Award-winning culture built on inclusion, fairness, and meaningful community engagement.
• Commitment to diversity and an open, collaborative work environment.
• Opportunity for career growth within a global organization.