Claims Manager (Insurtech)

TL;DR

Claims Manager (Insurtech): Overseeing claims operations and supervising a team of supervisors and adjusters to ensure regulatory compliance and optimal claim outcomes with an accent on strategic leadership and carrier relations. Focus on managing high-exposure claims, conducting internal audits, and optimizing department KPIs.

Location: Remote (United States)

Salary: $140,000 – $160,000 USD

Company

hirify.global is a growth-stage technology and data-driven commercial MGA and insurance wholesaler specializing in Insurtech innovation.

What you will do

• Supervise a team of Claims Supervisors and operational staff, managing hiring, onboarding, coaching, and performance.
• Act as a primary liaison between the company and carrier partners to ensure operational efficiency and compliance.
• Review coverage evaluations, reserves, and significant payments to ensure accuracy and adherence to best practices.
• Handle escalated complaint calls from clients and claimants, collaborating with teams for prompt resolution.
• Conduct quarterly internal audits, track adverse trends, and report Notices of High Potential (NHP) claims.
• Partner with the SVP of Claims to refine department procedures, workflows, and KPIs.

Requirements

• Must be legally authorized to work in the United States.
• Must be licensed as a Qualified Claims Manager in the State of California.
• 10+ years of insurance claims experience with 5+ years in progressively responsible management roles.
• Experience with litigation exposure and a strong understanding of California claims regulations.
• Expertise in construction liability, construction defect, GL/PD, and GL/BI.
• Bachelor’s degree or an equivalent combination of education and professional experience.

Culture & Benefits

• Employee Ownership Program allowing staff to share in the company's financial growth.
• Comprehensive medical, dental, and vision insurance, including a Health Savings Account (HSA) with company contribution.
• 401(k) plan with company match.
• Work-from-home reimbursement for remote roles.
• Generous time-off programs and 11 company-paid holidays.
• Professional development opportunities and an Employee Assistance Program.