Senior Customer Service Representative (Ecommerce)

TL;DR

Senior Customer Service Representative (Ecommerce): Managing high-level customer engagement and complex resolutions for an Australian retail business with an accent on multi-channel support and sales-related inquiries. Focus on providing a professional customer experience via phone and email while maintaining meticulous records in CRM systems.

Location: Remote. Must align with Sydney Time (9:00 AM – 5:00 PM AEST)

Company

hirify.global is a professional services firm providing high-quality staffing and support solutions for global clients.

What you will do

• Provide professional multi-channel support via email and phone for Australian customers.
• Manage complex customer resolutions and coordinate with internal teams for timely fixes.
• Assist with sales activities, including product recommendations and after-sales support.
• Handle inbound and outbound calls with professional etiquette and confidence.
• Maintain detailed communication logs and customer records within company systems.

Requirements

• Minimum 5+ years of experience in Customer Service or Client Support roles.
• Near-perfect spoken and written English proficiency.
• Experience with professional email correspondence and phone-based support.
• Ability to work Monday–Friday, 9:00 AM – 5:00 PM Sydney Time (AEST).
• Strong problem-solving skills and confidence in handling difficult sales objections.

Nice to have

• Experience in eCommerce, furniture, retail, or homewares industries.
• Proficiency with CRM platforms or modern customer support helpdesk systems.
• Previous experience in sales support or upselling.
• Experience supporting Australian, US, or international clients.

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.
• Stable full-time schedule (40 hours per week).