Senior Customer Success Manager (Edtech)

TL;DR

Senior Customer Success Manager (Edtech): Managing and growing relationships with higher education clients in the NORAM market with an accent on account health and market expansion. Focus on liaising with executive sponsors and implementing solutions-oriented strategies to capture additional market share.

Location: Remote (US)

Company

hirify.global creates intuitive products that simplify learning and personal development, facilitating meaningful relationships in education and careers.

What you will do

• Manage a portfolio of high-value higher education clients in the NORAM market.
• Drive account health, growth, and increase overall market presence.
• Liaise between accounts and executive sponsors to ensure alignment and satisfaction.
• Position products to capture additional market share through a solutions-oriented approach.
• Collaborate with the CSM team to improve organizational communication and internal knowledge sharing.

Requirements

• Must be based in the United States.
• Experience in customer success management, particularly within the higher education sector.
• Proven track record of providing exceptional customer service and maintaining strong professional relationships.
• Ability to pass a background check and identity verification as part of the hiring process.

Culture & Benefits

• Competitive and meaningful benefits tailored by location.
• Inclusive work environment with a strong emphasis on diversity and equal opportunity.
• Supportive culture focused on growth and the power of people to succeed.