Customer Experience Operations Specialist

Location: Canada — fully remote

Salary: CA$63,750–CA$86,250 per year

Company

hirify.global provides a planning and performance management platform that helps finance teams use data, collaboration, and familiar tools such as Excel to plan and grow.

What you will do

• Support customer experience strategy and operations development as a trusted advisor to the CX team.
• Administer, configure, and support the customer experience technology stack.
• Generate and analyze reporting and data insights to improve speed, quality, efficiency, forecasting, and customer experience.
• Identify trends, opportunities, technology improvements, and operational gaps, then lead initiatives through successful completion.
• Research, design, and implement software solutions, custom workflows, processes, and reporting improvements with stakeholders.
• Collaborate with Finance, Product, Technology, and Marketing and resolve routine internal team requests.

Requirements

• 4+ years of experience supporting customer-facing teams with operational and business needs, ideally in a fast-growing company.
• Strong organizational and time-management skills with the ability to manage shifting and conflicting priorities.
• Strong Microsoft Office skills, especially Excel.
• Ability to produce reporting and analysis that drives continuous improvement.
• Strong communication skills, eagerness to learn, and a sense of urgency.
• Hands-on experience with CX technologies such as Salesforce, Zendesk, or Mavenlink is an asset.

Culture & Benefits

• Employee stock option program, retirement savings, support, and 401k matching programs.
• Education subsidies, professional development programs, and learning opportunities.
• Health and dental plans, wellness sessions, an Employee Assistance Program, and Headspace access.
• Generous vacation, wellness, personal, parental, and volunteering leave options.
• Flexible ways of working supported according to the role and location.
• Opportunities to collaborate with colleagues across the United States, EMEA, and other regions.