Customer Experience Operations Specialist (SaaS)

TL;DR

Customer Experience Operations Specialist (SaaS): Driving the efficiency and effectiveness of Customer Experience teams by managing technology stacks and data analysis with an accent on operational optimization. Focus on identifying trends via reporting, designing custom workflows, and collaborating with cross-functional partners to improve customer experience.

Location: Remote (Must be based in Canada)

Salary: $63,750 - $86,250 / year

Company

hirify.global is a product company reimagining how businesses plan and grow through data-driven collaboration and AI-powered financial planning software.

What you will do

• Support CX strategy and operations as a trusted advisor for the customer experience team.
• Administer, configure, and support the CX technology stack.
• Analyze data and insights to improve speed, quality, efficiency, and forecasting.
• Lead initiatives to identify trends and overcome operational gaps through reporting and analysis.
• Research and implement custom workflows, software solutions, and reporting processes.
• Collaborate with Finance, Product, Technology, and Marketing to drive team performance and cohesion.

Requirements

• Must be based in Canada
• 4+ years of experience supporting customer-facing teams in a fast-growing company.
• Strong proficiency in Microsoft Office, specifically Excel.
• Hands-on experience with CX technologies such as Salesforce, Zendesk, or Mavenlink.
• Proven organizational and time management skills for handling conflicting priorities.

Culture & Benefits

• Competitive total rewards packages reviewed yearly.
• Employee Stock Option Program, Retirement Savings, and 401k matching.
• Comprehensive health and dental plans, EAP, and free Headspace subscription.
• Education subsidies and professional development programs.
• Flexible culture with remote work options and generous leave for vacation and wellness.
• Innovative environment encouraging the exploration and application of AI best practices.