Senior UX Researcher (Fintech)

TL;DR

Senior UX Researcher (Fintech): Defining the research strategy and leading complex studies for the Certent Equity Management platform with an accent on equity compensation domain knowledge and systemic usability challenges. Focus on shaping user understanding, establishing research infrastructure, and partnering with leadership to drive consequential product decisions.

Location: Remote (USA)

Salary: $111,000 – $139,000 Annual

Company

A global provider of reporting, analytics, and performance management solutions that empower finance and data teams to make intelligent decisions.

What you will do

• Define and own the CEM UX research roadmap, aligning priorities with product strategy and high-impact customer experience opportunities.
• Lead the design and execution of high-stakes research initiatives, including foundational studies and longitudinal experience tracking.
• Synthesize complex qualitative and quantitative data into actionable product, design, and architectural recommendations.
• Develop and maintain persona frameworks, journey maps, and mental model documentation for equity administration.
• Establish and scale the UX research practice, including a centralized research repository and participant recruitment pipeline.
• Collaborate with Product Managers and UI Designers to translate research findings into validated prototypes and PRDs.

Requirements

• 5+ years of UX research experience in enterprise SaaS applications.
• 3+ years of experience in equity management, equity compensation, or financial services platforms.
• Must be based in the USA.
• Proven ability to synthesize research into strategic insights that influence leadership-level prioritization.
• Bachelor's degree in HCI, Psychology, Cognitive Science, Information Science, Anthropology, or a related field.

Nice to have

• CEP (Certified Equity Professional) certification.
• Experience building research operations from scratch.
• Direct experience with the Certent Equity Management platform or comparable equity administration systems.
• Experience conducting research in regulated financial services environments.

Culture & Benefits

• Competitive annual salary with eligibility for bonuses.
• Full remote work arrangement within the United States.
• Opportunity to serve as a research leader within a newly established UX team.
• High-energy, high-performance global team environment.