Social Producer / Community Manager (Fintech)

TL;DR

Social Producer / Community Manager (Fintech): Managing day-to-day community engagement and brand presence across social platforms with an accent on customer advocacy and sentiment monitoring. Focus on triaging user issues, scaling brand voice, and synthesizing qualitative community feedback into actionable product insights.

Location: Remote (United States)

Salary: $160K – $200K

Company

hirify.global is a consumer fintech platform providing banking, high-yield savings, credit, and crypto services, backed by Walmart and Ribbit Capital.

What you will do

• Manage and respond to comments, DMs, and social interactions with a human brand voice.
• Triage and escalate customer issues to Support and Product teams to ensure timely resolution.
• Proactively engage the community to spark conversations and build user advocacy.
• Monitor sentiment across channels to identify trends, risks, and opportunities.
• Collaborate with Marketing and Product teams to maintain consistent messaging and customer experience.

Requirements

• 5+ years of experience in social media or community management within consumer tech or fintech.
• Must be based in the United States.
• Strong written communication skills with the ability to adapt tone and voice for different audiences.
• Experience managing high-volume inbound interactions and sensitive customer escalations.
• Ability to synthesize qualitative feedback into actionable insights for product teams.
• Familiarity with social media management and listening tools.

Culture & Benefits

• Competitive base salary, stock options, and health benefits from Day 1.
• 401(k) plan with company match.
• Remote-friendly (US) setup with flexible time off (FTO).
• High-growth, mission-driven, and inclusive culture with high impact.

Hiring process

• Initial interview with Talent Partner.
• Technical or Hiring Manager interview.
• Team and Executive interviews.