Services Account Manager (Industrial Equipment)

TL;DR

Services Account Manager (Industrial Equipment): Maintaining and growing customer relationships within the Services North America region with an accent on customer satisfaction and service revenue targets. Focus on tailoring service solutions, driving service sales growth, and leading account review meetings to provide value-driven insights.

Location: Norcross, United States. Must be present at the office when not traveling

Company

hirify.global is a leading provider of packaging equipment and services for the industrial sector.

What you will do

• Act as the dedicated point of contact for customers, ensuring seamless communication and responsiveness.
• Build and sustain trust-based relationships with clients to promote loyalty and repeat business.
• Identify customer needs and tailor service solutions aligned with their operational and business priorities.
• Collaborate with internal technical, commercial, and project teams to ensure quality service delivery.
• Drive service sales growth by generating new opportunities within existing accounts.
• Lead account review meetings and prepare performance dashboards for clients.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• 3–10 years of proven experience in B2B account management, preferably in industrial equipment or manufacturing.
• Strong commercial background with measurable success in customer development and service sales.
• Willingness to travel extensively (exceeding 50% of working time) within the US and Americas region.
• Must be based in Norcross, GA and present in the office when not traveling.
• Fluency in English.

Nice to have

• Master’s degree.
• Experience working with hirify.global equipment or similar capital goods.
• Proficiency in French, Spanish, or Portuguese.

Culture & Benefits

• Permanent employment contract.
• High degree of autonomy and organization in managing multiple accounts.
• Opportunity to work in a collaborative, cross-functional environment with technical and commercial stakeholders.