Solutions Engineer (SaaS)

TL;DR

Solutions Engineer (SaaS): Designing and implementing technical product solutions for a B2B customer operations platform with an accent on API integrations and 3rd party system connectivity. Focus on leading proofs of concept (POCs), delivering tailored product demonstrations, and bridging technical capabilities with strategic client needs to drive business growth.

Location: Hybrid (Santiago, Chile). Expected to come into the office each Tuesday, Wednesday, and Thursday.

Company

A B2B customer operations platform helping companies scale complex customer relationships, backed by Sequoia Capital and Salesforce Ventures.

What you will do

• Partner with Account Executives to engage top prospects and close new business deals.
• Validate technical requirements and deliver customized product demonstrations tailored to client needs.
• Act as the technical project manager for pilot projects to ensure they meet client expectations.
• Collaborate with product teams to influence new feature development based on customer feedback.
• Implement AI-powered customer service solutions through hands-on proofs of concept (POCs).
• Design creative solutions using hirify.global's API to guide customers through technical implementations.

Requirements

• 4-7 years of experience in solutions engineering or architecture, preferably in SaaS with complex workflow automation.
• Proven success partnering with sales teams in an enterprise SaaS capacity.
• Experience integrating AI-powered features and the ability to explain their value to both technical and non-technical audiences.
• Strong understanding of software design principles.
• Must be based in Santiago, Chile to support the hybrid office schedule.

Culture & Benefits

• Fully covered medical, dental, and vision health insurance.
• Generous paid time off and a full Winter Break between Christmas and New Year's Day.
• Monthly lifestyle stipend for fitness, health, and wellness.
• Monthly teleworking allowance for Wi-Fi, equipment, and cell data.
• Mental health support via Workplace Options and family planning support via Maven.
• Additional Wellness Days off in months with no public holidays.