Program Assistant - Student Services (Education)

TL;DR

Program Assistant - Student Services (Administration): Managing front desk reception and student service processes for the Centre for Accessibility with an accent on academic accommodations for students with disabilities. Focus on coordinating time-sensitive projects, managing confidential records, and overseeing student staff.

Location: Onsite at hirify.global, Canada

Salary: $4,594.00 - $4,827.00 CAD Monthly

Company

University of British Columbia (hirify.global) is a leading global research university dedicated to excellence in research, innovation, and learning.

What you will do

• Coordinate front desk reception and student service processes, ensuring seamless and accessible support for clients.
• Manage the Accommodation Letter project, verifying and updating over 1,600 letters annually using the Student Information System.
• Administer Early Alert requests and coordinate suicide prevention training (QPR) sessions.
• Handle financial administration, including Canada Study Grant requests for the Ministry of Education and bi-weekly payroll for student assistants.
• Supervise and train over 60 senior student assistants, especially during peak exam periods.
• Maintain highly confidential client records and prepare statistical reports on appointment bookings and workshop responses.

Requirements

• High School graduation plus one year of post-secondary education.
• At least 4 years of related experience or an equivalent combination of education and experience.
• Must be able to work onsite at the Centre for Accessibility.
• Strong interpersonal skills and the ability to respond with tact and sensitivity to distressed students.
• Experience working in a customer service environment.
• Demonstrated commitment to enhancing awareness and skills related to equity, diversity, and inclusion.

Nice to have

• Experience working with people with disabilities.
• Experience working within a university environment.

Culture & Benefits

• Unionized position (CUPE 2950) offering staff stability and benefits.
• Inclusive workplace culture with a strong commitment to employment equity.
• Opportunity to work within a high-paced, professional academic environment.
• Supportive team structure collaborating with Accessibility Advisors and Operations Managers.