IT Technical Support

TL;DR

IT Technical Support Specialist (Enterprise IT): Providing Tier II support for LAN/WAN/VPN/Wireless infrastructure in office-based and remote environments with an accent on hardware/software troubleshooting, Active Directory management, and VPN connectivity. Focus on handling local office IT needs from new hires to level II troubleshooting, collaborating with global teams, and supporting onsite server room.

Location: USA - Sandy, UT (onsite office-based role)

Company

hirify.global Ltd. (NASDAQ: hirify.global) is an innovation leader in AI, cloud, and digital software, serving 25,000+ global businesses including 85 Fortune 100 companies with 8,500+ employees across 30+ countries.

What you will do

• Provide Tier II support for corporate desktop/laptop infrastructure for office-based and remote users.
• Install, maintain, troubleshoot, and upgrade hardware/software including Windows 11, Office365, and Microsoft Teams.
• Manage user rights, security settings, Active Directory via Group Policy, and VPN connectivity (e.g., FortiClient).
• Handle desktop/laptop imaging with Autopilot/SCCM, printer support, and handheld device activation via Intune.
• Support LAN/WAN components (TCP/IP, DHCP, DNS, switches, routers, wireless) and assist networking teams onsite.
• Implement backup, anti-virus solutions, and manage equipment orders while delivering excellent customer service.

Requirements

• 4+ years experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure for office-based and remote end-users
• Full responsibility for local office IT needs: new hires, adds/moves/changes, level II troubleshooting
• Excellent customer service, analytical, problem-solving, and communication skills; ability to work independently and with remote/global teams
• Hands-on with Windows 11, Office365, Teams, Autopilot/SCCM, Active Directory, VPN, remote tools (RDP/TeamViewer)
• Familiarity with LAN/WAN protocols and onsite server room support
• Degree in Computer Science/IT or equivalent experience desired; CompTIA A+ or MCP certifications desired

Culture & Benefits

• Ambitious, high-standards environment focused on challenging limits and game-changing innovation.
• Equal opportunity employer committed to diversity and inclusion without discrimination.