Manager, Community (Gamedev)

TL;DR

Manager, Community (Marvel Strike Force): Lead day-to-day community operations for squad-based Hero Collector RPG with an accent on strategy execution, player communication, and feedback loops. Focus on team leadership, cross-functional collaboration, monitoring player sentiment, and delivering clear messaging aligned with business priorities.

Location: Remote in Canada

Company

Leading global video game company developing, publishing, and operating successful mobile games like MONOPOLY GO!, Pokémon GO, and MARVEL Strike Force.

What you will do

• Execute and evolve community strategy across platforms, including engagement models and feedback loops
• Manage day-to-day operations, communication cadence, and team priorities
• Lead community managers/specialists, providing coaching and performance management
• Collaborate with Marketing, Product, Live Ops, and other teams to align insights and communications
• Monitor player sentiment, synthesize feedback, and maintain transparent loops with stakeholders
• Plan communications for launches, updates, incidents, and oversee content pipelines

Requirements

• 5+ years in community, social, or player engagement
• Experience managing community programs for live-service games
• Strong judgment in player communication, prioritization, and escalation
• Cross-functional collaboration with Marketing, Product, Live Ops, CRM, Player Experience
• Strong written/editorial skills, adapting tone to player situations
• Data-informed mindset using engagement and feedback signals
• Résumé/CV must be in English

Nice to have

• Experience with large midcore, live-operated F2P mobile games
• Supporting creator programs and community-led content

Culture & Benefits

• Global team of game lovers focused on inspiring play and deep player connections
• Player-first approach to community engagement
• High-quality execution standards and continuous improvement of processes