Call Center Specialist (Medtech)

TL;DR

Call Center Specialist (Medtech): Providing patient support and guidance through medication enrollment and prescription fulfillment with an accent on resolving insurance barriers and affordability issues. Focus on coordinating between patients, providers, and insurers to ensure seamless access to critical medications.

Location: Fully On-site in Robinson Township, Pittsburgh, PA

Company

A fast-growing healthcare technology company building products to make prescriptions accessible and affordable for everyone.

What you will do

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Conduct outbound outreach to support patients in completing key steps in their prescription journey.
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Triage clinical questions to pharmacists and ensure strict compliance with HIPAA policies.
• Document interactions and share feedback to improve patient experience and internal processes.

Requirements

• High school diploma or GED (required).
• Strong verbal and written communication skills.
• Ability to learn new systems and technology quickly.
• Strong problem-solving skills and attention to detail.
• Must be based in or able to work on-site in Pittsburgh, PA.

Nice to have

• Associate’s or Bachelor’s degree.
• Prior customer service experience in retail or call center environments.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Daily meal stipend for on-site staff.
• Free shuttle service and on-site parking.
• Pre-tax transit benefits.
• Flexible scheduling options, including 4-day workweeks.