Provider Support Specialist

TL;DR

Provider Support Specialist: Managing complex claims status inquiries and resolving member billing issues with an accent on revenue cycle management and provider advocacy. Focus on identifying billing error trends, documenting root causes, and ensuring compliance with HIPAA standards to drive operational improvements.

Location: Must be based in Dallas, Texas, United States

Company

hirify.global is a specialty care platform that connects patients with top-tier medical specialists while providing significant cost savings to employers and their workforces.

What you will do

• Manage low- and high-complexity claims status inquiries, including appeals and internal requests.
• Investigate and resolve member billing issues to ensure accuracy and compliance.
• Maintain precise documentation within CareHub and SharePoint systems.
• Audit member bill payment requests and prepare them for supervisor approval.
• Communicate professionally and empathetically with both healthcare providers and members.
• Analyze billing error trends and document root causes to support operational solutions.

Requirements

• Must be based in Dallas, Texas
• Proven experience in revenue cycle management, billing, and provider support.
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Microsoft Excel and data normalization.
• Knowledge of HIPAA and RCM performance metrics.
• Ability to multitask in a fast-paced, high-volume environment.

Nice to have

• Experience designing and delivering training programs.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• Short & long-term disability and life insurance coverage.
• 401k retirement plan with company match.
• Paid Time Off and Paid Parental Leave.
• Collaborative team environment focused on innovation and healthcare accessibility.