Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a portfolio of customers to maximize lifetime value and product adoption with an accent on onboarding, retention, and identifying growth opportunities. Focus on driving customer value through consultative strategies, monitoring health metrics, and meeting bookings targets.

Location: Must be based in São Paulo, Brazil

Company

Global leader in Human Risk Management focusing on securing employees and AI agents against cyberthreats.

What you will do

• Build and maintain relationships with new customers to understand and achieve their objectives.
• Develop consultative strategies and plans to ensure successful product adoption.
• Manage the end-to-end onboarding process, including account configuration and training.
• Monitor customer usage and health metrics to drive ongoing value throughout the subscription term.
• Conduct periodic business reviews to resolve technical issues and ensure customer satisfaction.
• Identify cross-sell and upsell opportunities to meet and exceed bookings targets and quotas.

Requirements

• Associate's Degree or equivalent work experience and education.
• Proficiency with Google Workspace (Gmail, Docs) and MS Office (Word, Excel).
• Experience with Salesforce or other CRM systems.
• Familiarity with standard concepts and practices within the IT Security field.
• Strong verbal and written communication skills in English.
• Ability to work from the São Paulo office.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses and certification completion bonuses.
• Adoption assistance and tuition reimbursement.
• Certification reimbursement.
• Modern, high-tech, and fun work environment.