Customer Success Account Manager (Sustainability)

TL;DR

Customer Success Account Manager (Sustainability): Managing a portfolio of requester customers for environmental disclosure systems with an accent on Scope 3 emissions and nature-related impacts. Focus on optimizing customer journeys, enhancing portal utilization, and driving retention through proactive engagement.

Location: Hybrid (Sao Paulo, Brazil) - must be within commutable distance, 2 days/week in office

Salary: R$64,903–81,129

Company

Global non-profit running the world’s only independent environmental disclosure system to drive Earth-positive decisions.

What you will do

• Manage a portfolio of requester customers as the primary delivery point of contact.
• Guide customers on utilizing the Portal, building request lists, and leveraging data products.
• Collaborate with Sales (Relationship Managers) to identify upsell/cross-sell opportunities and support renewals.
• Act as the voice of the customer internally to drive product enhancements and process improvements.
• Ensure delivery of disclosure request services according to SLAs and purchased product terms.
• Maintain expertise in environmental disclosure frameworks, specifically Scope 3 emissions.

Requirements

• Experience in customer success or account management, ideally in a B2B environment.
• Business proficiency in English (required for North American accounts).
• Strong interest in sustainability, climate change, deforestation, and water security.
• Proficiency in using CRM systems and other relevant software applications.
• Must be based in Sao Paulo or within commutable distance for hybrid work.
• Strong analytical and problem-solving skills.

Nice to have

• Deep understanding of Scope 3 emissions and value chain risks.

Culture & Benefits

• Permanent employment contract.
• Hybrid work model with 2 days in the office per week.
• Mission-driven environment focused on environmental transparency and data.
• Opportunity to work within a truly global team.