Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Supporting and growing a large portfolio of SMB and mid-market accounts for a conversational AI platform with an accent on scalable engagement and retention. Focus on building repeatable playbooks, optimizing onboarding flows, and utilizing AI-driven health signals to reduce churn.

Location: 100% Remote outside of Canada (Brazil). Must be prepared to work standard business hours based on Pacific Time.

Company

hirify.global is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-ups in real time.

What you will do

• Manage a high-volume book of SMB and mid-market accounts using scaled touchpoints.
• Design and execute scalable engagement programs such as email sequences, webinars, and in-app flows.
• Build and optimize repeatable playbooks for onboarding, adoption, and renewal.
• Monitor usage and health signals to proactively intervene and reduce churn.
• Track key KPIs including adoption and retention using tools like Vitally and Intercom.
• Collaborate cross-functionally to ensure customers achieve meaningful outcomes.

Requirements

• 2–4 years of experience in Customer Success or Account Management, ideally in SaaS or B2B tech.
• Experience managing a high-volume book of business and optimizing CS workflows.
• Fluent English (spoken and written).
• Proficiency with Vitally, Intercom, HubSpot, or Salesforce.
• Ability to work Pacific Time (PT) business hours.
• Strong analytical mindset and ability to multitask in a fast-paced environment.

Culture & Benefits

• Dynamic environment with a global, multi-cultural workforce.
• Comprehensive training program and regular performance reviews.
• Competitive compensation based on experience and ability.
• Referral programs with incentives and bonuses.
• Significant discounts on company AI products.
• Ample growth opportunities for personal and professional development.