Customer Success Manager (Social Discovery)

TL;DR

Customer Success Manager (Social Discovery): Consulting users and resolving technical or account issues for a global network of social discovery platforms with an accent on customer retention and service quality. Focus on providing professional solutions to complicated cases and adapting to fluctuating circumstances in a high-volume environment.

Location: Remote (Worldwide)

Company

hirify.global is a leading global social discovery company managing 60+ brands and investing in high-growth IT startups such as OpenAI and Patreon.

What you will do

• Consult customers on all questions related to the company's websites.
• Process and resolve customer requests timely and effectively.
• Focus on issue resolution with the ultimate goal of customer retention.
• Promote platform features and services to customers when opportunities arise.
• Maintain a consistently high level of service quality.

Requirements

• Fluent English proficiency (C1+).
• Experience working with international customers.
• Fast typing skills in English.
• Ability to psychologically analyze people and handle emotional situations.
• Strong stress resistance, energy, and a proactive "can-do" attitude.
• Ability to provide professional solutions to complex cases.

Nice to have

• Proficiency in Japanese, Spanish, or Chinese.

Culture & Benefits

• Full remote work opportunity with a 5/2 schedule (Weekends off, 10pm-7am UTC shift).
• 28 calendar days of annual vacation plus 7 additional wellness days.
• Health benefit compensation up to $1,000 gross per year.
• Workplace organization reimbursement up to $1,000 every 3 years.
• 50% payment for professional training and international conferences.
• Internal gamified gratitude system for bonuses and merchandise.