Customer Support Specialist

TL;DR

Customer Support Specialist (GDSN/Retail): Managing customer orders and data maintenance within GDSN data pools and retailer portals with an accent on data accuracy and CRM management. Focus on coordinating individual customer communication, ensuring correct billing, and maintaining high-quality master data.

Location: Remote within Spain or Hybrid in Málaga

Company

hirify.global is a custom product engineering company that supports multinational organizations and scaling startups to solve complex business challenges.

What you will do

• Handle orders for a defined customer portfolio within the GDSN data pool and atrify retailer portal.
• Manage individual customer communication and document orders in the ticketing system.
• Ensure correct billing of services provided according to defined pricing.
• Maintain customer master data within the CRM system.
• Contribute to projects and continuously build knowledge regarding GDSN data maintenance requirements.
• Perform general administrative and commercial tasks.

Requirements

• Fluent written and spoken knowledge of German and good knowledge of English.
• Experience working with GDSN systems for data maintenance.
• Completed commercial apprenticeship, degree, or career changer with a commercial background.
• Ability to quickly and independently familiarize yourself with complex technical topics.
• Prior experience in customer service or customer-oriented work.

Culture & Benefits

• Comprehensive company-paid medical insurance and 4 additional undocumented sick leave days.
• Tailored education path including Udemy license, language courses, and company-paid certifications.
• Flexible schedule with the ability to decide your own start time and short Fridays.
• 23 vacation days and a supportive work-life balance.
• Internal Mobility Program to help change projects and grow professionally.
• Friendly environment with an open-door policy and regular team-building events.