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1 день назад

Customer Service Specialist (French)

Формат работы
hybrid
Тип работы
fulltime
Английский
c1
Страна
Germany
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Customer Service Specialist (SaaS/Travel): Providing multichannel support for vacation rental hosts with an accent on technical troubleshooting and AI-driven efficiency. Focus on resolving integration issues across booking channels and enhancing the guest experience.

Location: Berlin (Hybrid: up to 50% remote)

Company

hirify.global is a fast-growing startup providing SaaS solutions that empower private hosts to manage vacation rentals efficiently.

What you will do

  • Provide expert assistance via tickets, chats, and calls using AI tools to streamline routine tasks.
  • Resolve technical product and integration issues across booking channels, calendars, and automations.
  • Identify and prioritize time-sensitive or high-impact cases to prevent operational disruptions for hosts.
  • Document recurring issues to build and refine the internal knowledge base.
  • Collaborate with Tech Services to optimize AI workflows and system tools.

Requirements

  • Fluent in English and French (C1 level or higher).
  • Experience in customer-facing roles, ideally within SaaS, travel, or hospitality.
  • Ability to troubleshoot technical topics and work with complex systems.
  • Reliability and flexibility to work different shifts, including Saturdays.
  • Must be based in Berlin or able to work in a hybrid setup.

Nice to have

  • Proficiency in additional European languages, with German being preferred.

Culture & Benefits

  • Hybrid work model with up to 50% remote work and 63 working days abroad per year.
  • Generous time off: 27 to 32 vacation days based on tenure.
  • Mobility perks including Deutschland-Ticket subsidy and bike leasing.
  • Professional growth via a mentorship program and Lingoda German classes.
  • Dog-friendly office, team events, and mental health support.

Hiring process

  • Initial 30-minute call with a recruiter.
  • 45-60 minute interview with the future manager.
  • 45-60 minute technical assessment with a peer or stakeholder.
  • 30-minute call with future team members.
  • Reference check and offer.

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