Support Associate (Full-Time, Belgrade)

TL;DR

Support Associate: Supporting customers, courier partners, and venues via live chat and phone, ensuring smooth delivery operations with an accent on communication and multitasking. Focus on handling inquiries in shifts across mornings, evenings, and weekends in a fast-paced environment.

Hybrid in Belgrade office several days per week

Company

Delivery platform operating in over 500 cities across 30 countries, part of DoorDash.

What you will do

• Support customers, courier partners, and venues via live chat and phone
• Ensure delivery operations run smoothly
• Develop support function with support team and other teams

Requirements

• Great communication skills with personal touch, customer-obsessed and team-oriented mindset
• Comfortable working hybrid in Belgrade office several days per week
• Available for shifts in mornings, evenings, and weekends
• Fluent in Serbian and professional working proficiency in English
• Fast learner, able to multitask in fast-paced environment

Culture & Benefits

• Private health insurance for permanent employees
• 25+ days of vacation per year
• hirify.global credits cashback on deliveries
• Employee assistance program
• High-growth environment with challenges and fun