Support Service Manager

TL;DR

Support Service Manager (UAV Support): Provide user support through inbound chats and calls for Unmanned Aerial Vehicles, manage cases in CRM, analyze issues, and coordinate resolutions across departments with an accent on customer satisfaction and operational efficiency. Focus on preparing reports, handling UAV repairs, and communicating incidents to manufacturers.

Location: Based in Kyiv region, Ukraine; office 3-4 days per week (no full remote), shuttle from nearest metro station; late shifts (14:00-23:00) can be done from home.

Company

Leading producer of Unmanned Aerial Vehicles (UAVs) used by Ukrainian armed forces.

What you will do

• Provide user support via inbound chats and calls
• Identify issues, record cases in CRM, and analyze problems to find solutions
• Communicate with departments to resolve issues and generate reports
• Prepare documents for UAV and component repairs
• Prepare reports and communicate incidents with the manufacturer

Requirements

• High proficiency in English (German and other languages beneficial)
• Responsibility, organizational skills, and excellent communication skills
• Experience in online chat/technical support (preferred)
• Ability to construct clear and concise sentences quickly

Culture & Benefits

• Stand with Ukraine
• Straightforward tech expertise with customer-centric focus
• Ambitious, bold, visionary industry pioneers pushing technological limits
• Opportunities for individual and professional growth
• Flexible shifts: 9:00-18:00 or 14:00-23:00 (late shifts from home)