Crypto Settlement Associate (Web3)

TL;DR

Crypto Settlement Associate (Web3/Finance): Overseeing daily settlement of on-chain transactions and monitoring KPIs to optimize customer experience with an accent on transaction processing and incident handling. Focus on resolving crypto deposit/withdrawal issues and analyzing operational gaps to ensure system reliability.

Location: Hybrid in Taguig City, Metro Manila, Philippines

Company

The most established crypto brand in the Philippines, fully regulated by the Bangko Sentral ng Pilipinas and offering exchange, wallet, and electronic payment services.

What you will do

• Oversee daily settlement of on-chain deposits and withdrawals, including processing and incident reporting.
• Monitor and analyze weekly KPIs to identify and implement improvements for customer experience.
• Coordinate with internal teams to resolve crypto deposit and withdrawal issues.
• Assist the Customer Experience team in resolving escalated crypto-related concerns.
• Stay current with the latest developments in the cryptocurrency and Web3 space.

Requirements

• Experience in Operations, Clearing, Settlement, or Reconciliation at a digital asset firm or financial institution.
• Degree in Business Management, Entrepreneurship, Operations Management, or equivalent.
• Fluency in both English and Filipino (verbal and written).
• Amenable to working weekends, holidays, mid-shifts, or night shifts.
• Basic knowledge of cryptocurrency and interest in Web3.
• Proficiency in Google Suite and strong analytical capabilities.

Culture & Benefits

• Cross-functional collaboration to create a direct impact on customer experience.
• Opportunities for career advancement within a fast-growing organization expanding outside APAC.
• Open and data-driven culture where new ideas are welcomed and converted into meaningful changes.