Associate Technical Account Manager - Tech Touch (Cybersecurity)

TL;DR

Associate Technical Account Manager (Cybersecurity): Serving as a primary technical contact for customers to ensure product adoption and successful renewals with an accent on technical problem-solving and account health. Focus on performing quarterly business reviews, managing case escalations, and collaborating with sales teams to remediate renewal risks.

Location: Remote (USA)

Salary: $57,000 - $90,000 per year

Company

A global leader in cybersecurity that provides an AI-native platform to protect organizations and stop breaches.

What you will do

• Act as the technical point of contact and augment customer support teams.
• Manage the onboarding process and perform quarterly health checks and business reviews.
• Participate in TAM on-call rotations to handle customer inquiries and case escalations.
• Identify and remediate renewal risks in collaboration with internal sales teams.
• Leverage internal technical expertise and knowledge bases to provide effective solutions to customer issues.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Must be based in the USA.
• Excellent communication and technical problem-solving skills.

Nice to have

• 3+ years of Customer Success, Support, or Technical Account Management experience in a SaaS organization.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and paid parental/adoption leaves.
• Professional development opportunities regardless of level or role.
• Benefits package including health insurance and 401k.