Workforce Management Specialist (HRTech)

TL;DR

Workforce Management Specialist (HRTech): Ensuring the efficient operation of support teams through scheduling and real-time optimization with an accent on meeting SLAs and operational goals. Focus on workload forecasting, resource reallocation, and implementing process automation to enhance efficiency.

Location: Must be based in the EMEA region

Salary: $36,900 — $83,050 USD per year

Company

hirify.global is a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Create and maintain agent schedules aligned with forecasted workload and labor laws.
• Monitor real-time data, including ticket volumes and queues, to ensure SLA adherence.
• Proactively address staffing gaps by reallocating resources or adjusting assignments.
• Track and report on schedule adherence, attendance, and productivity metrics.
• Develop short- and long-term workload forecasts based on historical data and trends.
• Collaborate with stakeholders to translate forecasts into actionable staffing plans.

Requirements

• Proven experience in workforce management, including scheduling, forecasting, and real-time monitoring.
• Strong analytical skills with the ability to interpret and act on data insights.
• Experience with WFM tools such as NICE, Teleopti, or Assembled.
• Ability to manage time-sensitive, high-pressure situations effectively.
• Fluency in English is required.
• Location: Must be based in EMEA.

Culture & Benefits

• Work from anywhere with flexible working hours and an async culture.
• Flexible paid time off and 16 weeks of paid parental leave.
• Stock options and a dedicated learning budget.
• Home office budget and provided IT equipment.
• Mental health support services.

Hiring process

• Recruiter interview.
• Interview with the future manager.
• Interview with team members.
• Bar Raiser Interview.
• Prior employment verification check.