IT Support Admin (Cybersecurity)

TL;DR

IT Support Admin (Cybersecurity): Managing IT systems for the Executive Briefing Center to ensure seamless operation of client presentations and demonstrations with an accent on audiovisual equipment and white-glove executive support. Focus on configuring advanced AV systems, troubleshooting video conferencing technologies, and maintaining high technical standards for leadership and clients.

Location: Onsite in Sunnyvale, CA, USA

Salary: $85,000 – $120,000 per year

Company

Global leader in cybersecurity providing an AI-native platform designed to stop breaches across all industries.

What you will do

• Support daily operations of the Executive Briefing Center (EBC) to ensure optimal functionality for client presentations and executive meetings.
• Configure, troubleshoot, and maintain advanced AV equipment, video conferencing systems, and interactive presentation technologies.
• Collaborate with sales teams and product specialists to prepare customized technical demonstration environments.
• Provide white-glove technical support for visiting executives and internal leadership during briefings.
• Document and implement standard operating procedures for the EBC technology stack, including maintenance and disaster recovery.

Requirements

• Must be based in or able to work onsite in Sunnyvale, CA.
• Minimum 3 years of experience supporting enterprise-grade AV systems (Crestron, Zoom, Polycom).
• Minimum 3 years of experience providing technical support directly to executives.
• Strong understanding of security best practices and their real-world application.
• Experience with on-call rotations and incident response.
• Exceptional organizational and communication skills for interacting at all organizational levels.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday packages.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Vibrant office culture with world-class amenities.