Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Coordinating and implementing digital curricula across schools with an accent on relationship management and product adoption. Focus on delivering professional development sessions, executing strategic statewide plans, and increasing product usage in K-12 environments.

Location: Remote (Preference for candidates in Eastern, ET, or CT timezones)

Salary: $65,000 - $75,000 + Annual Bonus

Company

hirify.global is the largest publisher of CTE and elective digital curriculum in North America, recently acquired by Pearson Education Inc.

What you will do

• Provide comprehensive customer service and support to platform end users.
• Drive product usage growth and maintain strong relationships with educators.
• Schedule and deliver professional development sessions for clients and prospective customers.
• Represent the company at National and State conferences.
• Develop and execute strategic plans to enhance curriculum implementation on a statewide basis.
• Build partnerships with STEM and Workforce Development organizations such as ACTE and NSTA.

Requirements

• Minimum 2 years of experience in Customer Success.
• Ability to work within ET or CT timezones.
• Experience in K-12 education, counseling, education management, or workforce development.
• Proven experience using CRM systems (preferred).
• Strong presentation and written communication skills.
• College degree, post-secondary credential, or teaching certificate.

Nice to have

• Knowledge of STEM or computer science education.
• Experience in workforce development.

Culture & Benefits

• Fully remote work environment.
• Comprehensive corporate benefits package via Pearson.
• Annual bonus program.
• Opportunity to contribute to equitable resources for student career readiness.