Technical Operations Engineer, Customer Success (Starlink)

Location: Redmond, Washington, United States; onsite and not remote. Relocation is required if not already local. Travel to customer sites, other SpaceX locations, and events may be required.

Salary: $100,000–$115,000 per year for Technical Operations Engineer I, or $110,000–$135,000 per year for Technical Operations Engineer II.

Company

SpaceX develops space technologies, including the Starlink satellite constellation, to provide reliable, high-speed internet access worldwide.

What you will do

• Track and improve core customer metrics, including Net Promoter Score, contact ratio, cancellation ratio, and customer satisfaction.
• Work across network, hardware, UI/UX, customer support, billing, shipping, marketing, legal, and communications organizations to resolve customer experience issues.
• Identify root causes of structural and emerging problems and create feedback loops to prevent recurrence.
• Fix, remove, automate, or create operational processes for resolving user-impacting issues.
• Act as product manager or project owner for feature launches and software automation projects.

Requirements

• Bachelor’s degree in an engineering discipline.
• 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.
• Ability to analyze technical subjects and data deeply and apply first-principles thinking to business problems.
• Experience with data analysis using Python and SQL, R, or similar languages.
• Effective written and verbal communication across business and technical disciplines.
• Must be able to work onsite in Redmond, Washington, and meet ITAR eligibility requirements, including U.S. citizenship or nationality, lawful permanent residence, refugee or asylee status, or eligibility to obtain the required authorizations.

Nice to have

• Knowledge of the software development lifecycle and release processes.
• Experience working in ambiguous problem spaces and driving measurable outcomes.
• Self-starter attitude and strong execution skills.

Culture & Benefits

• Extended hours and weekend availability may be required.
• Medical, vision, and dental coverage, disability insurance, life insurance, and paid parental leave.
• 401(k) retirement plan, stock or long-term cash incentives, discretionary bonuses, and employee stock purchase opportunities.
• Three weeks of paid vacation and 10 or more paid holidays annually.
• Paid sick time in accordance with Washington State and federal law.
• Employee shuttles are available from select Seattle locations to the Redmond office Monday through Friday.