Customer Support Intern (Robotics)

TL;DR

Customer Support Intern (Robotics): Delivering an exceptional customer experience for home robotics products with an accent on technical troubleshooting, bug reporting, and cross-functional collaboration. Focus on diagnosing hardware and software issues and advocating for product improvements based on customer feedback.

Location: On-site in Mountain View, CA

Salary: $25–$35 per hour

Company

hirify.global is revolutionizing home robotics with a Wall-E-esque floor cleaning robot utilizing spatial AI and on-device processing for maximum privacy.

What you will do

• Manage customer tickets end-to-end from first response to resolution, ensuring no thread is left open.
• Diagnose and troubleshoot complex issues involving hardware, software, and algorithms.
• Collaborate with operations, product, and engineering teams to coordinate repairs and replacements.
• Act as the voice of the customer to advocate for bug fixes and feature enhancements.
• Accurately tag tickets to enable the gathering of meaningful product insights.

Requirements

• Bachelor’s degree completed or in progress.
• Available to work weekends.
• Analytical mindset with the ability to identify patterns and determine root causes.
• Excellent communication and writing skills to translate technical concepts into clear guidance.
• Extreme attention to detail and a strong sense of customer empathy.

Nice to have

• Passion for diagnosing complex technical issues.
• Excitement about working in an AI-first world and home robotics.

Culture & Benefits

• Tight-knit and collaborative team environment focused on high-impact work.
• Opportunity to hone technical troubleshooting and problem-solving skills early in your career.
• Exposure to cutting-edge robotics and spatial AI technology.