Customer Support Agent (Insurance)

TL;DR

Customer Support Agent (Insurance): Handling inbound calls and processing service requests for car insurance policies with an accent on policy changes and customer retention. Focus on solving complex policy questions and ensuring high customer satisfaction within a fast-growing fintech ecosystem.

Location: Remote (Must be based in one of the following US cities: Augusta, Buffalo, Dallas, Gilbert, Memphis, Sandy, or Tampa)

Salary: $19 – $21 per hour

Company

hirify.global is a high-growth fintech startup utilizing AI and ML to simplify and automate car ownership management for millions of users.

What you will do

• Respond to inbound calls from existing customers with enthusiasm and care.
• Process service requests, including adding/removing vehicles and drivers and updating lienholder information.
• Guide customers through questions regarding insurance coverages and policy benefits.
• Improve policyholder retention by proactively finding solutions for customers at risk of cancellation.

Requirements

• 2+ years of experience working in a call center environment.
• Must be based in the specified US locations.
• Proven ability to multitask and manage multiple competing priorities.
• Strong passion for helping others and solving user problems.

Culture & Benefits

• Flexible scheduling options: choice between 5-day (8h) or 4-day (10h) workweeks.
• Comprehensive health, dental, and vision insurance.
• 401(K) plan with employer matching.
• Company-provided work equipment for remote operations.
• Employer-funded P&C license (expected within 60 days of starting).
• Ongoing training and mentorship from the leadership team.