Customer Service Agent (Fintech)

TL;DR

Customer Service Agent (Fintech): Managing insurance policy changes and supporting car owners through an AI-powered app with an accent on customer retention and policy administration. Focus on processing complex service requests, resolving policy-related inquiries, and ensuring high customer satisfaction in a fast-paced call center environment.

Location: Remote (Must be based in Atlanta, Austin, Las Vegas, Miami, Richmond, Salt Lake City, or Scottsdale)

Salary: $19 – $21 per hour

Company

AI-powered fintech startup simplifying car ownership and insurance management for millions of users.

What you will do

• Respond to inbound calls from existing customers with enthusiasm and care.
• Process service requests, including adding/removing vehicles and drivers and updating lienholder information.
• Assist customers with detailed questions regarding existing insurance coverages and policy benefits.
• Work to retain policyholders by actively finding solutions for customers at risk of cancellation.

Requirements

• 2+ years of experience working in a call center environment.
• Must be based in one of the specified US cities.
• Ability to multitask and manage multiple competing priorities.
• Passion for helping others and delivering high-quality customer support.

Nice to have

• Possession of a P&C license (the company will pay for the license if obtained within 60 days of starting).

Culture & Benefits

• Remote work arrangement with company-provided equipment.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with employer matching.
• Flexible scheduling options: choice between 5-day (8h) or 4-day (10h) workweeks.
• Opportunity for equity grants/stock options.
• Ongoing training and mentorship from the leadership team.