Customer Experience Specialist (Fixed-Term)

TL;DR

Customer Experience Specialist (Fixed-Term): Provide personalized support via phone, email, SMS, and live chat for outdoor navigation products with an accent on solving complex issues, educating users, and upselling. Focus on documenting end-user feedback, achieving high satisfaction ratings, and advocating for comprehensive solutions.

Location: Missoula, Bozeman, or remote from Montana. Predominantly hybrid onsite and home office in Missoula; remote with manager approval after onboarding.

Salary: $21.00 to $23.00 per hour

Company

High-growth tech company building products to optimize outdoor experiences in Hunt, Offroad, Backcountry, and Fish verticals.

What you will do

• Serve as main contact for customers via phone, email, SMS, or live chat.
• Master hirify.global product suite to advise on usage and best practices.
• Resolve complex issues using provided tools.
• Document and share customer suggestions and issues for product development.
• Maintain high satisfaction while acting in customer’s best interest and upselling when beneficial.
• Advocate for solutions to customer-facing problems.

Requirements

• 1-3 years in customer service or related role
• Clear written and verbal communication skills
• Experience in fast-paced, high-volume environment
• Flexible schedule, including weekends during hunting season
• Customer-first mindset, strong interpersonal skills, and ability to advocate
• Organized, detail-oriented, solutions-focused, quick thinker

Nice to have

• Experience with customer service software
• Call center experience
• Passion for outdoors
• Existing hirify.global product knowledge

Culture & Benefits

• Distributed team with 400+ employees, regional basecamps, in-person gatherings.
• Autonomy within clear priorities, data-driven evolution, collaboration.
• Competitive salary, no-cost medical plan, PTO accrual, end-of-term bonus eligibility.
• 401k matching (100% first 3%, 50% 3-5%), outdoor perks.
• Experimentation mindset, use of AI tools responsibly.