Assistant Manager Of Business Services (LegalTech)

TL;DR

Assistant Manager of Business Services (LegalTech): Overseeing daily operations and workload distribution for renewal and compliance teams with an accent on workflow management and performance reporting. Focus on coaching specialists, optimizing service delivery, and driving revenue growth.

Location: Onsite at the Reno, NV office

Salary: $20–$25 per hour

Company

hirify.global is a corporate formation specialist helping businesses launch and grow throughout the U.S.

What you will do

• Oversee daily operations and workload distribution across Renewal, Business Registration, and Compliance teams.
• Monitor performance and revenue metrics using reports and dashboards to identify trends and gaps.
• Coach Renewal Specialists on sales techniques and call quality using live support and AI call reviews.
• Manage email/case routing and internal escalations to ensure timely and accurate client support.
• Partner with Sales, Compliance, Accounting, and IT to align priorities and resolve operational issues.
• Analyze operational reports and implement process improvements to increase cost efficiency.

Requirements

• 3+ years of experience in operations, team leadership, or administrative management.
• Strong proficiency in Excel or Google Sheets for reporting and data analysis.
• Experience with CRM and workflow tools.
• Professional communication skills and ability to multitask in a fast-paced environment.
• Must be based in or able to work onsite in Reno, NV.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• 401k with matching contributions.
• Paid Time Off.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Wellness benefits including mental health and fertility support.
• Fringe lifestyle benefits up to $250.