Support Associate (Customer Support)

TL;DR

Support Associate (Customer Support): Providing real-time assistance to customers, courier partners, and venues via live chat and phone with an accent on operational efficiency and customer satisfaction. Focus on multitasking in a fast-paced environment and coordinating delivery operations to ensure seamless service.

Location: Onsite in Belgrade, Serbia

Company

hirify.global is a technology company specializing in the delivery of food and a wide range of other goods across over 500 cities in 30 countries.

What you will do

• Support customers, courier partners, and venues using live chat and phone.
• Monitor and ensure that daily delivery operations run smoothly.
• Collaborate with the support team and other internal departments to improve the support function.

Requirements

• Fluent in Serbian language and professional working proficiency in English.
• Customer-obsessed and team-oriented mindset with great communication skills.
• Ability to work in shifts, including mornings, evenings, and weekends.
• Capacity to multitask and learn quickly in a fast-paced environment.
• Students are welcome to apply for this part-time role.

Culture & Benefits

• Private health insurance for permanent employees provided by Generali.
• 25+ days of annual vacation.
• hirify.global credits cashback benefit for home deliveries.
• Employee assistance program offering counseling and practical information.
• Access to role and country-specific training programs and learning resources.
• Annual team budgets for social activities, plus fruits and drinks at the office.