Customer Support Specialist (Mobile Gaming)

Location: Remote - Europe

Company

hirify.global Games develops safe, positive, educational mobile games for children that reach tens of millions of players worldwide each month.

What you will do

• Resolve daily customer support tickets and provide effective solutions or alternatives to players.
• Represent hirify.global across email, app stores, social media, and other support channels.
• Use internal systems to maintain high service and customer satisfaction standards.
• Identify, analyze, and report recurring issues and complaint trends to Product and R&D.
• Proactively initiate projects that improve the player experience.

Requirements

• 2+ years of experience in a customer-oriented role at a global company.
• Native or mother-tongue level English, written and spoken, is required.
• Experience with support platforms such as Zendesk, Intercom, or similar software.
• Excellent communication and interpersonal skills with a strong service orientation.
• Proactive approach and ability to work in a fast-paced, dynamic environment.

Nice to have

• Strong interest in mobile gaming.
• Technical orientation.
• Spanish language skills.

Culture & Benefits

• Full-time remote work from Europe.
• Work on creative, captivating, and educational games for children.
• Contribute to a safety-focused and positive gaming experience for players worldwide.