Customer Support Specialist (Gamedev)

TL;DR

Customer Support Specialist (Gamedev): Managing player communications and resolving technical issues across multiple channels with an accent on maintaining high customer satisfaction and identifying recurring product trends. Focus on optimizing the user experience by collaborating with Product and R&D teams to solve systemic issues.

Location: Remote (Europe)

Company

hirify.global Games develops educational and creative mobile games for children, reaching tens of millions of users globally.

What you will do

• Resolve daily support tickets via Email, App Stores, and Social Media.
• Maintain high service standards and provide effective solutions and alternatives to players.
• Identify, analyze, and report trends of recurring issues and complaints to Product and R&D teams.
• Proactively initiate projects to improve the overall customer experience.

Requirements

• 2+ years of experience in a customer-oriented role within a global company.
• Native/mother tongue level of English (written and spoken) - required.
• Experience working with support software such as Zendesk, Intercom, or similar platforms.
• Ability to work in a fast and dynamic environment.
• Must be based in Europe.

Nice to have

• High level of interest in the mobile gaming field.
• Tech-oriented mindset.
• Proficiency in Spanish.

Culture & Benefits

• Opportunity to work in the mobile game development industry for children.
• Fully remote work arrangement within Europe.
• Dynamic and innovative environment focusing on creativity and safety.