High Value Customer Support Specialist (iGaming)

Location: Ceuta, Spain; hybrid workplace

Company

hirify.global combines sports content, audience, and technology with a sportsbook and gaming proposition through hirify.global Bet.

What you will do

• Deliver personalised, premium support to hirify.global Bet's High Value Customers in the Spanish market.
• Resolve promotional, CRM, account, and general customer experience queries quickly and accurately.
• Own complaints, complex cases, and escalations through to resolution with clear communication.
• Operate the Responsible Gaming helpline in accordance with Spanish regulatory requirements.
• Coordinate with HVC/VIP, CRM, Customer Service, Payments, Safer Gambling, and other operational teams.
• Identify recurring issues and improve processes while helping scale the HVC support model.

Requirements

• Experience in customer support, VIP/HVC operations, account management, or another high-touch customer-facing environment; online betting and gaming experience is beneficial.
• Native-level Spanish with excellent written and verbal communication skills.
• Ability to provide personalised service, build relationships, and resolve complex customer queries and complaints.
• Understanding of Responsible Gaming principles and regulatory compliance in betting and gaming.
• Strong attention to detail and discretion when handling sensitive customer information.
• Calm, customer-focused decision-making and effective collaboration across operational teams.

Nice to have

• Ability to communicate effectively in English.
• Experience in online betting and gaming.

Culture & Benefits

• Inclusive environment focused on equality, diversity, and accessibility.
• Opportunity to contribute to sports technology and the development of a growing gaming business.
• Hiring processes can include interview adjustments where required.