Customer Support Team Helpdesk Support Specialist I (Defense)

TL;DR

Customer Support Team Helpdesk Support Specialist I (IT Support): Providing a full range of IT support services for end-users, hardware, and software within a defense environment with an accent on system maintenance and hardware troubleshooting. Focus on diagnosing complex technical issues, maintaining DoD security standards, and ensuring seamless IT operations for PEO Aviation.

Location: On-site in Huntsville, AL (Redstone Arsenal)

Company

hirify.global is a defense contractor focused on providing adaptive innovation and advanced technology integration to support critical national security missions.

What you will do

• Provide technical support to end-users for PC, server, and mainframe hardware and applications.
• Diagnose, simulate, and resolve hardware and software issues to restore service.
• Install, modify, and maintain computer hardware, including laptops, desktops, and high-speed printers.
• Create training manuals and knowledge base articles to assist users and team members.
• Monitor daily system performance and recommend software improvements.
• Collaborate with systems engineering and network services to address core technical problems.

Requirements

• Active DoD Secret Clearance
• IAT2 - CompTIA Security+ CE or equivalent DoD IAT Level II Certification
• Hands-on experience with Windows 10/11 and Office 365.
• Knowledge of Active Directory, networking protocols, and cybersecurity principles.
• Ability to troubleshoot physical computer components and peripherals.
• AA degree or 2 years of technical school education.

Nice to have

• Experience with ITSM systems such as ServiceNow or Remedy.
• Hands-on experience with Microsoft Active Directory.

Culture & Benefits

• Professional office environment dedicated to supporting national security and critical civilian missions.
• Culture driven by the "6Hs": Happy, Helpful, Honest, Humble, Hungry, and Hustle.
• Supportive, family-like atmosphere emphasizing mutual respect and collaboration.
• Commitment to continuous innovation and a tireless work ethic.