Associate Technical Account Manager (Cybersecurity)

TL;DR

Associate Technical Account Manager (Cybersecurity): Managing technical relationships and system health for customers using an AI-native security platform with an accent on case escalation, onboarding, and renewal risk management. Focus on driving support case resolution, performing business reviews, and collaborating with sales to ensure customer success.

Location: Remote in Mexico or Brazil

Company

Global leader in cybersecurity providing an AI-native platform designed to stop breaches across all industries.

What you will do

• Serve as the primary technical contact and augment customer support teams.
• Lead the onboarding process and perform quarterly health checks and business reviews.
• Manage TAM on-call rotations, handling customer inquiries and case escalations.
• Collaborate with sales teams to identify and remediate renewal risks to ensure successful upsells.
• Drive support cases to ensure timely resolution of customer issues.
• Leverage internal technical expertise and knowledge bases to provide effective solutions.

Requirements

• Bachelor’s Degree or equivalent professional experience.
• Professional fluency in English.
• Experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and modern infrastructure.
• Strong communication and technical problem-solving skills.
• Must be based in Mexico or Brazil.

Nice to have

• Bachelor’s Degree in a related technical field.
• 1+ years of experience in Customer Success, Support, or Technical Account Management within a SaaS organization.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Inclusive culture with employee networks and volunteer opportunities.