Client Support Engineer 1

TL;DR

Client Support Engineer 1: Perform implementation, integration, and support of computer systems in mission-critical response operations with an accent on workstation setup, network configuration, and first-level customer support. Focus on installing OS, running diagnostics, repairing equipment, and escalating unresolved issues.

Location: Fairfax office 5 days per week (onsite, rotating 24/7/365 schedule)

Company

hirify.global is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.

What you will do

• Unbox, inventory, set up, and deploy workstations with default configurations and hardware installations.
• Install OS, image systems, configure for networks, apply updates and scripts.
• Run diagnostics, repair, and test computer equipment and devices.
• Act as first-level support: resolve customer technology problems, identify root causes, and monitor requests.
• Escalate and document unresolved issues to higher support levels.
• Maintain service tickets and time entry information.

Requirements

• Some college or equivalent experience; technical coursework.
• Entry level with prior technical support experience in business environment.
• Windows OS experience; hands-on knowledge of networks and computer systems.
• Excellent oral and written communication skills; tactful customer interactions.
• Strong team player; ability to work independently and coordinate efforts.
• Previous customer service experience; willingness to learn new technologies.