Technical Support Engineer (Public Safety)

TL;DR

Technical Support Engineer (Public Safety): Deploying and maintaining mission-critical logging and recording systems for NYC 911 with an accent on system reliability and emergency communications. Focus on provisioning NRX/NIR solutions, troubleshooting virtualization environments, and managing enterprise-scale infrastructure.

Location: Onsite in Hoboken, NJ

Company

hirify.global provides software solutions for customer experience, financial crime prevention, and public safety for global businesses and government agencies.

What you will do

• Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording Solution.
• Provision, deploy, patch, and upgrade NRX/NIR platforms including Inform and TT911.
• Implement maintenance schedules and health monitoring to ensure optimal system reliability.
• Collaborate with R&D and deployment teams to roll out software packages and system upgrades.
• Execute database queries and PowerShell scripts for troubleshooting and operational efficiency.
• Participate in a 24/7 out-of-hours support rotation for critical issues.

Requirements

• Bachelor’s degree in Science, Technology, or a related field preferred.
• Experience in technical customer support, preferably in public safety or mission-critical environments.
• Proficiency with Windows Server (2012-2019) and VMware v7/v9 (ESXi, vSCA, HA).
• Experience with Hyper-V virtualization and Active Directory administration.
• Ability to create and execute PowerShell scripts.
• Must be based in or able to work onsite in Hoboken, NJ.

hirify.global-to-have">hirify.global to have

• Familiarity with Microsoft Azure Portal and services.
• Experience querying Web APIs and configuring monitoring dashboards.
• Technical writing and documentation skills.
• Experience with HP server hardware configuration.

Culture & Benefits

• Opportunity to support mission-critical emergency response infrastructure for New York City.
• High-impact technical work on enterprise-scale systems.
• Growth opportunities across infrastructure, virtualization, and networking.
• Collaborative team culture focusing on technical excellence and accountability.