Helpdesk Support Specialist

TL;DR

Helpdesk Support Specialist (IT Support): Providing technical support to internal employees across multiple platforms with an accent on hardware, software, and network troubleshooting. Focus on managing ticket lifecycles, configuring employee devices, and building an internal knowledge base.

Location: Remote (Ukraine)

Company

hirify.global is a fast-scaling product development company operating at the intersection of technology and entertainment, focusing on innovative social gaming solutions.

What you will do

• Provide technical support to internal employees via remote tools, chat, and email.
• Diagnose and resolve hardware, software, and network-related issues across Windows, macOS, and Linux.
• Manage and prioritize support tickets to ensure timely response and resolution.
• Set up, configure, and troubleshoot laptops and mobile devices for team members.
• Perform regular maintenance, updates, and software installations on employee devices.
• Document solutions and expand the internal knowledge base.

Requirements

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems.
• Solid understanding of network configurations (TCP/IP, DNS, VPN).
• Excellent communication skills to explain technical concepts to non-technical users.
• Must be based in Ukraine.

Nice to have

• Experience with Google Workspace and Slack management.
• Experience with Jira configuration or MDM systems.

Culture & Benefits

• Generous leave policy including paid vacation, sick leave, and bank holidays.
• Opportunities for continuous professional development in a high-growth business.
• Vibrant company culture with informal events to foster teamwork.
• Full remote work flexibility.